Shipping Policy

Applies to: All orders placed on boxploration.com

1. Shipping Locations

We currently ship to:

  • All provinces and territories within Canada and USA
  • Select international destinations (availability may vary)
    United Kingdom, Europe, Australia are all available.

2. Shipping Carriers

We use the following carriers to deliver your orders, you will be able to see and choose the cheapest/best option at the Cart and checkout pages:

  • Canada Post
  • FedEx
  • UPS

The carriers offered will be based on your location, shipping speed, and order size.

3. Processing Time

  • Orders are typically processed within 1–2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

4. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

  • Destination
  • Package weight and dimensions
  • Selected shipping method

Estimated delivery times:

  • Canada Post Expedited: 2–7 business days (within Canada and USA)
  • FedEx/UPS Standard: 1–5 business days (within Canada and USA)
  • International Shipping: 7–21 business days (varies by destination)

Note: Delivery times are estimates and not guaranteed.

5. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment via the carrier’s website.

6. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost.

7. Shipping Delays

We are not responsible for delays caused by:

  • Weather conditions
  • Customs clearance
  • Carrier-related issues
  • Incorrect or incomplete addresses

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us at boxploration.com/contact within 7 days of delivery.
  • We will work with the carrier to resolve the issue and may offer a replacement or refund.

9. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

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