Welcome to Boxploration! We want you to be thrilled with your purchase. If something isn’t right, we’re here to help.
Eligibility for Returns
You have 14 days from the date of delivery to request a return, for any reason.
- Items must be:
- Unused and in original condition.
- In original packaging (sealed, shrink-wrapped, etc.).
- Non-returnable items include:
- Opened trading card packs or boxes.
- Digital/downloadable products.
- Clearance or final sale items.
- Any item marked “non-returnable” in its description.
How to Request a Return
- Email us at [email protected] with your order number and reason for return.
- We’ll reply within 2 business days with next steps.
- Return shipping is free — we cover the cost, regardless of reason.
Refunds
- Once your return is received and inspected, we’ll notify you of the approval or rejection.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Original shipping fees (to you) are non-refundable, unless the return is due to our error.
Defective, Damaged, or Incorrect Items
- If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery.
- Include photos of the item and packaging.
- We’ll offer a replacement, exchange, store credit, or refund — your choice, where inventory allows.
Exchanges
Exchanges are available for defective, damaged, or incorrect items (see above). For all other returns, we process refunds rather than exchanges. The original item must be received and inspected before any refund or exchange is issued.
Contact Us
For any questions, reach out to:
Email: [email protected]
We’re here to make your collecting experience smooth and enjoyable!