Welcome to Boxploration! We want you to be thrilled with your purchase. If something isn’t right, we’re here to help.
Eligibility for Returns
You have 14 days from the date of delivery to request a return.
- Items must be:
- Unused and in original condition.
- In original packaging (sealed, shrink-wrapped, etc.).
- Non-returnable items include:
- Opened trading card packs or boxes.
- Digital/downloadable products.
- Clearance or final sale items.
- When the description says non returnable
How to Request a Return
- Email us at [email protected] with your order number and reason for return.
- We’ll reply within 2 business days with next steps.
- Return shipping is at your expense unless the item is defective or incorrect.
Refunds
- Once your return is received and inspected, we’ll notify you of the approval or rejection.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping fees are non-refundable, unless the return is due to our error.
Damaged or Incorrect Items
- If your order arrives damaged or incorrect:
- Contact us within 7 days of delivery.
- Include photos of the item and packaging.
- We’ll offer a replacement, store credit, or refund.
Exchanges
We do not offer direct exchanges. Please return the item and place a new order.
Contact Us
For any questions, reach out to:
Email: [email protected]
We’re here to make your collecting experience smooth and enjoyable!